Lead Replacement Policy
Last updated November 6, 2026 · Provided by Upper Echelon Marketing Corp dba WeGenerate.
Platform and payments operated by Terag Inc., Plantation, FL.
Leads from WeGenerate are final sale. When a lead is bad for one of the reasons below, we replace it with a new lead on the same order. This page explains how that works in plain English. The binding version is section 2 of the Lead Purchase Terms you accept when you buy.
The short version
- When: within 72 hours after your order is filled (or closes). While an order is still filling, you can ask at any time.
- How many: up to 20% of the leads on that order, rounded down.
- What you get: a new lead on the same order, in the same states. Replacements are leads, not cash.
- Where a product shows a different window or percentage in the buy sheet, the one on the product applies.
Reasons we replace a lead
| Reason | What it means | How we check |
|---|---|---|
| Disconnected number | The number is not in service when you call it. | We place a test call to the number before we decide. |
| Duplicate within 60 days | You already received the same phone number from us in the 60 days before this lead. | We check your own lead history automatically. |
| Older than 85 | The consumer was older than 85 on the day the lead was delivered. | We check the date of birth on the lead. |
| Outside the states you ordered | The consumer lives in a state you did not choose for that order. | We check the lead's state against the order. |
| Aged lead already sold (aged orders only) | An aged lead you bought turns out to have been sold to you before. | Our team reviews the lead's history. |
A lead that does not answer, is not interested, does not qualify for a product or does not buy is not a reason for a replacement. Free leads are never replaced.
Dead numbers are replaced for you
On fresh (real-time) orders with the intro text on, we text each new lead to introduce you. If the phone carrier tells us for certain that the number is dead, we return the lead and send a replacement on the same order automatically. You don’t need to ask. That return counts in your order’s return rate, but it is never held back by the 20% limit.
An example
You buy 25 leads. 20% of 25 is 5, so you can return up to 5 leads on that order. The order fills on Monday at 10:00 AM, so you can ask until Thursday at 10:00 AM. You return 2 leads with disconnected numbers. We approve one and replace it. The second rang through on our test call, so we don’t approve it. You have now used 1 of 5 returns: a return that was not approved does not count toward your limit.
How to ask
- Open your portal, go to Marketplace → Leads, and open the order.
- Find the lead and choose Request replacement.
- Pick the reason and add a short note if it helps (for example, what you heard when you called).
What happens next
Our team reviews each request. You get an email and a notice in your portal for every decision. It says whether we approved it, why if we didn’t, and how many returns you have left on the order. When we approve a return, the replacement lead goes straight into your Leads list, or arrives as soon as a matching lead is available in your states. Decisions are final.
Money back
All sales are final. A fresh order shown as “Open until filled” has no close date: leads keep coming until it is filled, fill estimates are good-faith estimates, not deadlines, and leads still on their way are not refunded. If an order with a close date (an aged order, or a fresh order or weekly plan placed before fresh orders ran until filled) closes before every lead is delivered, the undelivered part goes back to your wallet automatically. Lead purchases are not refunded to your card, and chargebacks are not allowed (section 3 of the Lead Purchase Terms). Questions go to support through your portal.